Patient Feedback system

Continuous omni-channel patient Feedback

Patient Reported Outcome Measures

Analysis of Net Promoter Score

Integration with Quality Metrics

Corrective and Preventive actions

Closure

Bot based omni-channel data collection

Bot based omni-channel data collection for simplified data capture through multi-lingual options.

PROMS

Patient Reported Outcome Measures through generic and disease specific surveys post discharge with relevant questions to assess patient acuity levels.

SOCIAL MEDIA

Patients will be given Option to share reviews in social media platform. Inform Patients on specific actions taken to address patient concerns and gain their confidence.

WWW ANALYSIS

What Went Wrong Analysis assesses and automatically assigns negative feedback to concerned departments for quick actions.

Net Promoter Score & Patient satisfaction index Analysis

The greatest source of learning is the voice of your customers